Effective January 2025, a non-refundable base fee of $99.00 (incl. gst) will apply for the inspection and assessment of robot vacuums and handheld stick vacuums. This fee will be credited toward the total repair cost or the purchase of a new robot vacuum. Please note that all postage costs (both ways), as well as costs for parts and services, are the customer’s responsibility.

Once we receive your unit, our technician will assess it and contact you within 2–3 business days with a repair estimate for your approval before proceeding.

Some signs that your robot could benefit from a thorough service include one or more of the following

– Not picking up like it previously has

– Running for limited periods of time

– Beeping continuously

– Error codes coming up

– Not charging, turning on or returning to dock

– Making loud, clunky noises or running in circles

We recommend having your unit serviced approximately every twelve months depending on several factors including:

– Dirt and dust levels

– Sensitive sufferers in the home

– Pets and pet hair

– Environmental factors including dust levels

– Frequency of use

Robot cleaner service involves the following:

– Disassembly of cleaner– Rebuilding of cleaning head module

– Cleaning, re-lubrication and testing of gearboxes and brushdrives

– Cleaning of left, right and front wheels

– Cleaning of sensors throughout the cleaner

– Cleaning of brushes

– Cleaning of front bumper and drop sensors

– Complete rebuild and clean of dust bin

– Running battery through charge cycles to improve run time

– Extensive testing on hard and soft floor coverings to ensure functionality

– Testing in compliance with Australian/New Zealand Standard (AS/NZS 3760)

– Repair/replacement of parts

*Please note any additional parts or repairs will incur an extra cost. This will be discussed and explained prior to commencement of service and will require a written go-ahead.

The typical turnaround time for repair or service is 7–10 business days, which includes 2–3 business days for providing a quotation and additional time for repairs and testing. Please note that delays may occur due to parts availability or increased workloads.

We understand the importance of your cleaner in maintaining your home, and we are committed to minimizing your downtime. However, we will never compromise the quality of our work for speed. We take pride in delivering reliable, high-quality repairs, ensuring your unit is returned to you in optimal condition.

We regularly receive cleaners from all over Australia. To get started, please contact us with the make and model of your cleaner and a brief description of the issue. We will do our best to provide a general idea of the problem and a preliminary quote before you send the unit. However, please note that the final quote may vary after the unit has been inspected.

When sending your cleaner, include the robot, station, and any parts we specifically request. You can ship it via courier or Australia Post, using a sturdy box for protection. Inside, please include a piece of paper with the following information:

• Your name
• Mobile number
• Email address
• Return address
• A detailed description of the problem

Send your package to:
Robot Specialist
112 Herald Street
Cheltenham VIC 3192

We’re happy to discuss the best packaging and shipping methods with you individually to ensure the unit is transported safely without risk of damage.

For all repairs undertaken by our team, the warranty terms are as followed:

6 months on labour

12 months on parts and batteries

If agreed upon prior, second hand parts carry a warranty term of between 3-6 months.

Occasionally we do offer refurbished units, which include a complete service, new parts and a limited warranty. Please contact us to discuss or have a look at what is on offer in our shop.

Payment can be made either by the following methods:Credit cards (all major cards accepted, 2% surcharge applies), Paypal or Bank transfer

Please don’t stress, we are here to help you solve your problems. Feel free to contact us about any of your cleaner issues, no matter how big or small they may be.

Please email customersupport@robotspecialist.com.au for further assistance.